All orders are shipped via Australia Post.

For Custom Products:

Custom-made products may take up to 5 business days for processing before shipping. Once shipped, you can expect delivery within 3-7 business days, depending on your location.

For In-Stock Products:
In-stock items are usually processed and shipped within 2 business days. Delivery typically takes 3-7 business days, depending on your location within Australia.

Currently, we only offer Australia-wide shipping.

We offer a flat-rate shipping fee of AUD12.
FREE shipping applies automatically for orders over AUD99.

Yes! We offer In-Store Pick-Up. Simply select this option at checkout and visit our store to collect your order.

We are pleased to accept PO Box and Parcel Locker addresses for all Australia Post deliveries.

If your order is being shipped with StarTrack, Toll, or Direct Couriers, a physical mailing address will be required.

Once your order has been shipped, you will receive a tracking number via email. You can use this number to track your parcel on the Australia Post website.

Yes, all prices displayed on our website are inclusive of GST (Goods and Services Tax).

Once your order has been confirmed, we are unable to amend or cancel it. Please carefully review your order before finalizing your purchase.

Unfortunately, Click and Collect orders cannot be amended or canceled once they have been placed. Please ensure that all details are correct before completing your order.

Please refer to our Return & Refund Policy page for detailed information.

To book a workshop or event, simply visit our website and select the desired event from our Workshops page and Events page. You can choose your preferred date, fill out the booking form, and secure your spot. For custom events, please reach out to us directly for a personalized consultation.

Absolutely! Our venue is available for private bookings, whether it's a team-building workshop, corporate event, or special celebration. We offer complete event planning and styling services to ensure a memorable experience.

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Yes! We offer customizable workshops and events tailored to your specific needs, whether it’s a private group session, team-building activity, or special occasion. Contact us for more details and to discuss your requirements.

We recommend booking at least 2-3 weeks in advance to ensure availability, especially for custom events or popular workshops. However, feel free to reach out to us for last-minute bookings, and we will do our best to accommodate you.

Yes, you can reschedule or cancel your booking up to 48 hours in advance. Any changes made after this period may incur a cancellation fee.

We can provide refreshments or snacks for your workshop or event upon request, though they are available for an additional charge. Please let us know in advance if you'd like to add this option to your booking.

For custom events or workshop inquiries, please fill out the form on our Contact Us page or email us at VelvorasHandmade@gmail.com. We’ll be happy to discuss your ideas and create the perfect experience for you.

Yes, we use only premium, non-toxic fragrances to ensure safety and a pleasant experience. Our candles are free from harmful chemicals like phthalates.

Yes, all our candles are made with high-quality natural ingredients, including soy wax, which is eco-friendly and burns cleanly.

The burn time depends on the size of the candle. Our standard candles can burn for approximately 30 to 50 hours. Please refer to the specific product page for exact burn times.

Trim the wick to about 1/4 inch before lighting it each time. Allow the candle to melt evenly across the surface to prevent tunneling. Always burn your candle in a safe, heat-resistant container.

While our products are made with natural ingredients, we recommend checking the ingredients list for any known allergens. If you have specific allergies, please reach out to us, and we can guide you in choosing suitable products.

Simply bring your empty candle or diffuser container to our store, and we will refill it with your preferred fragrance. You can also contact us to arrange a refill service.

We offer discounted prices for refills to encourage sustainability. Check our refill service page for more details on pricing.

Yes, you can choose any fragrance from our available options when refilling your container, or you can blend your own custom fragrance with the help of our team.

Refills are typically completed within 24 to 48 hours, depending on the fragrance and service requested. We will notify you when your refill is ready for pickup.

We refill containers purchased from us. For best results, we recommend using containers designed for refilling to ensure the quality and safety of the product.

Our store is open on weekends for refills without an appointment. On weekdays, we kindly ask that you make an appointment in advance to ensure we can accommodate your refill request.

Found the perfect blend with us already and need more? Easy! Simply let us know your full name and email address and we can find any previous orders you've made with us and let you know your unique blend and ratios. You can then order online.

Yes, you can reorder the same product or fragrance that you’ve previously purchased from us. Just visit our website or contact us, and we will arrange it for you.

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We offer a wide selection of scents, including floral, fruity, woody, spicy, and fresh notes. You can choose from our extensive fragrance library, and our experts will help you blend them to create the perfect custom scent for your candles or diffusers.

The longevity of a custom fragrance depends on the product and environment. Candles typically burn for 30-50 hours, and diffusers last for about 1-3 months, depending on usage.

Yes, your custom fragrance can be used for both candles and diffusers. We will ensure it is suitable for each product type, so you can enjoy your personalized scent in various forms.

Yes! Our store is open on weekends, and during weekdays, you can book an appointment to visit. Feel free to come in, sample the fragrances, and order either in-store or online. Our friendly team will guide you through the blending process to create the perfect scent!

No, there is no minimum order required. Whether you're designing a single custom candle or a large batch for an event or gift, we can accommodate your needs.

To place a wholesale order, simply fill out our wholesale inquiry form with your company details, including your business name, website, and preferred products and quantities. Once we receive your inquiry, our team will get in touch with you to confirm your order, provide pricing, and discuss delivery options. We’re excited to collaborate with you and tailor the best products for your business!

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We accept a variety of secure payment options, including credit/debit cards (Visa, MasterCard, American Express), PayPal, and Shopify Payments. All transactions are encrypted for your safety.

Yes, we offer gift cards! You can purchase them in various denominations and they can be used online or in-store. Simply select your preferred amount during checkout, and the recipient will receive their gift card via email.

To apply a discount code, simply follow these steps during checkout:

On the checkout page, you'll see a section labeled "Discount Code" or "Enter Promo Code."

Enter your code exactly as it appears, and click "Apply."

The discount will be applied to your order total, and you’ll see the updated price before finalizing your purchase.