Terms of service
OVERVIEW – WEBSITE USE AND ACCEPTANCE OF TERMS
This website is operated by Velvoras Handmade Pty Ltd (“Velvoras”, “we”, “us” and “our”). Velvoras offers this website, including all information, tools, products, services, and Events available from this Site to you, the user, conditioned upon your acceptance of all terms, conditions, policies, and notices stated here.
By visiting our Site and/or purchasing something from us, you engage in our services and agree to be bound by the following Terms and Conditions (“Terms”), including any additional terms, conditions, and policies referenced herein and/or available by hyperlink. These Terms apply to all users of the Site, including without limitation browsers, customers, workshop participants, purchasers of products or gift cards, and contributors of content.
Please read these Terms carefully before accessing or using our website. By accessing or using any part of the Site, you agree to be bound by these Terms. If you do not agree to all of the terms and conditions of this agreement, then you may not access the website or use any products, services, or Events. If these Terms are considered an offer, acceptance is expressly limited to these Terms.
1. WORKSHOP ITEMS
When you participate in a Velvoras workshop experience and create an item, please note the following important terms:
1.1 Custom, One-Off Creation
Any item made during the workshop is a unique, one-off product created in-store specifically for you.
1.2 Made to Your Instructions
You acknowledge and agree that the item has been made according to the instructions and guidance you provided during the workshop.
1.3 Experience, Not Consultation
The workshop is an experiential activity and should not be considered a commercial consultation or professional advice.
1.4 Ingredients and Allergies
The item contains ingredients detailed in your workshop information sheet. Velvoras accepts no liability for any allergies, sensitivities, or adverse reactions you may have to these ingredients.
1.5 Shelf Life and Storage
The item has a limited shelf life and should be used within 12 months of creation.
Store the item in a cool, dry place away from direct sunlight to maintain quality.
1.6 Usage Warnings
The item is not for ingestion and should be kept away from the eyes.
It may be flammable; keep it away from open flames and other sources of ignition.
1.7 Restrictions on Use and Intellectual Property
You may not sell, modify, reverse engineer, reproduce, or distribute the item or its formula without prior written consent from Velvoras.
You agree not to apply for or register, nor assist any third party in applying for or registering, any intellectual property rights, patents, or trademarks relating to the item or its formula.
1.8 Formula Storage
If Velvoras agrees to store your item’s formula, we disclaim all liability for loss, theft, or errors relating to that formula.
1.9 Booking and Venue Changes
Participation in any workshop experience must be booked in advance.
Velvoras reserves the right to change the workshop venue and will notify you promptly of any changes.
2. EVENT DETAILS AND REGISTRATION
All upcoming event details, including ticket prices (“Event Fees”) and other specific information, are listed on our website.
You may register for an event by following the prompts or contacting us at enquiries@velvoras.com.au for a custom quote and paying the applicable Event Fees. Please note that events have limited capacity, and bookings are accepted on a first-booked, first-served basis.
You agree to provide accurate, current, and complete information about yourself as requested, and to promptly update this information to maintain its accuracy. We reserve the right to deny participation if we believe any provided information is inaccurate.
For events suitable for under 18s, assigned Velvoras staff will hold a valid Working with Children Check or its state equivalent.
3. BOOKING CONFIRMATION
After purchasing tickets for an event, your booking will be processed by Velvoras. You will receive a confirmation email detailing the date, time, number of tickets, and total cost of your booking.
This confirmation email serves as proof of your acceptance of these Terms and Conditions and our Privacy Policy. The data recorded by Velvoras on its servers will be considered legal evidence of the transaction between Velvoras and the purchaser.
4. EVENT INCLUSIONS
4.1 Participation and Inclusions
Your Event Fee covers entry for the number of guests specified on the Booking Confirmation to the designated event. Individuals without a valid ticket will not be allowed to participate.
Please note that childminding services are not provided at our venues. Parents and guardians are required to supervise their children throughout the duration of the event.
We are not liable for any additional expenses you may incur to participate in our events, including but not limited to accommodation, food, beverages, and travel, unless explicitly stated as included in the Event Fee.
4.2 Information Accuracy and Display Variations
4.2.1 Accuracy of Event Information
Velvoras makes every effort to ensure that all event descriptions, schedules, and details displayed on our Site are accurate and up to date.
However, occasional errors or updates may occur.
We reserve the right to modify event details or inclusions at any time, without prior notice, when necessary to maintain safety, quality, or scheduling requirements.
Such changes will not materially alter the overall nature of the experience you have booked.
4.2.2 Display and Colour Variations
While we aim to represent all products and experiences as accurately as possible, colours and images may vary slightly from how they appear on your device.
Lighting, screen resolution, and natural variations in handmade items may cause minor differences in appearance.
5. CREATING AN ACCOUNT
To place orders and access certain features on the Site, you may be required to register an account. During registration, you must provide accurate information, including your name, business name (if applicable), address, valid email address, and telephone number. You must be at least 18 years old to create an account.
You warrant that all information provided is accurate at the time of submission and agree to update it promptly if any changes occur. You are solely responsible for all activity under your account, including any orders placed, so please keep your password secure.
We reserve the right to suspend or terminate your account at any time, or to cancel or adjust any order or booking, at our sole discretion, if you violate these Terms, applicable laws, or engage in conduct that may harm our reputation, or where errors, duplication, or suspected fraud occur. We will notify you using the contact details provided.
6. INTELLECTUAL PROPERTY
During your participation in any Event and while using our Site, you may access intellectual property owned by Velvoras and/or licensed to us by third parties (“Third-Party Licensed Intellectual Property”). This includes, but is not limited to, trademarks, copyrights, proprietary information, designs, patents, artwork, business names, logos, images, text, videos, audio files, graphics, software, and other content (“Content”). Your use of our Site, products (including digital products), services, and Content does not grant you any ownership rights or interests in this intellectual property.
6.1 Prohibited Uses
You are prohibited from modifying, publishing, transmitting, selling, distributing, displaying, reproducing, creating derivative works from, or otherwise exploiting our Site, products, services, Content, or intellectual property—whether owned by us or licensed from third parties—without prior written permission.
If you violate these Terms, we reserve the right to immediately revoke your access to our Site, products, services, and Content without refund.
6.2 Limited Licence for Digital Products
When you download or purchase our digital products (such as checklists, guides, eBooks, workbooks, videos, or audio content), you are granted a non-exclusive, non-transferable, limited license to use these solely for your personal, non-commercial purposes. You may not assign, transfer, or distribute these digital products to others without our explicit written consent.
We reserve the right to refuse service or deny access to any products or services at our sole discretion.
6.3 Restrictions
Except as expressly authorized by us, you agree not to modify, copy, reproduce, reverse engineer, sell, or create derivative works of any of our products, including digital products, or otherwise exploit them in any way.
6.4 User Content
From time to time, Velvoras may invite you to share ideas, suggestions, reviews, photographs, or other materials (“User Content”) through our Site, email, or social media channels.
By submitting such content, you grant Velvoras a non-exclusive, worldwide, royalty-free licence to use, reproduce, edit, and display the material for promotional or informational purposes.
We are not required to maintain confidentiality, provide compensation, or respond to any submission.
Velvoras reserves the right to moderate, edit, or remove content that it considers unlawful, offensive, misleading, or otherwise inappropriate.
This licence is granted without restriction, and Velvoras is under no obligation to maintain confidentiality, provide compensation, or respond to any submission.
6.5 Prohibited Use of Our Site
You must not use our Site, products, or services in any manner that is unlawful, abusive, defamatory, or infringes the rights of others.
Uploading or transmitting malicious code, spam, or any material that could interfere with the operation or security of our Site is strictly prohibited.
You may not collect personal information of others or attempt to bypass any security or access controls.
Velvoras reserves the right to restrict or terminate access to the Site or its content in the event of misuse or breach of these Terms.
7. PRICES AND PAYMENT
All prices listed on our Site are in Australian Dollars (AUD) and include GST, unless otherwise stated. Prices are subject to change at any time without prior notice. Orders will be charged at the price applicable at the time the booking or purchase is confirmed.
7.1A Correction of Errors and Inaccuracies
Velvoras makes every effort to ensure that all pricing and product information on our Site is accurate.
However, occasional errors, inaccuracies, or omissions may occur.
We reserve the right to correct any errors or update information at any time without prior notice, including after an order or booking has been placed.
If such a correction affects your order, we will contact you to confirm, adjust, or cancel the transaction as appropriate.
7.1. Modifications to Products, Services, or Events
We reserve the right to modify, suspend, or discontinue any product, service, event, or pricing at any time without notice. Velvoras is not liable to you or any third party for any changes in pricing or availability.
7.2. Discounts and Promotional Codes
From time to time, we may offer promotional discounts. The following conditions apply:
(a) Only one discount code may be used per transaction.
(b) We reserve the right to reject or cancel orders using multiple codes.
(c) Discount codes are subject to specific terms and conditions, including eligibility and maximum order value.
(d) Discount codes cannot be combined with other offers, promotions.
Velvoras reserves the right to cancel or refuse any order that uses an invalid, expired, or unauthorised discount or promotional code.
Each promotion or code is subject to its own conditions, including eligibility requirements and maximum order value.
7.3. Accepted Payment Methods
(a) For Online Purchases:
Visa / Mastercard / American Express / PayPal / ApplePay / UnionPay
(b) For In-Store Purchases:
Visa / Mastercard / American Express
By making a purchase online or in-store, you agree to receive transactional and promotional communications via email and SMS. You may unsubscribe at any time by clicking “Unsubscribe” in our emails or by contacting us at enquiries@velvoras.com.au.
7.4. Payment Authorisation and Responsibility
When using a credit card, you confirm that you are authorised to use that card and agree to keep your billing details up to date. You authorise us to charge your card for any outstanding balances. If payment is declined or fails for any reason, we reserve the right to cancel your booking, deny access to our products or services, or refuse entry to an event.
7.5 Order Accuracy, Refusal and Cancellation Rights
We reserve the right to refuse any order or booking you place with us.
We may, in our sole discretion, limit or cancel quantities purchased per person, per booking, or per transaction.
In the event that we make a change to or cancel an order or booking, we may attempt to notify you using the contact details provided at the time of purchase.
You acknowledge that records maintained by Velvoras, including electronic records and transaction logs, constitute legal evidence of transactions between you and Velvoras.
8. GIFT CARDS
Gift Cards are non-refundable and must be used before their expiry date, which is 3 years from the date of issue.
(a) Digital Gift Cards are delivered via email and include instructions for online redemption at checkout.
(b) Physical Gift Cards may be shipped or collected from our studio.
Gift Cards cannot:
(a) Be redeemed for cash or used for cash advances
(b) Be exchanged for cash (in full or in part)
Be purchased using promotional discounts or coupon codes
8.1. Lost or Stolen Gift Cards
Please treat your Gift Card like cash. Lost, stolen, or deleted Gift Cards cannot be replaced, reissued, or refunded. Velvoras is not responsible for any unauthorised use of your Gift Card.
8.2. Transfers
Gift Cards are transferable and may be used by someone other than the original recipient, provided they are used in accordance with these terms and conditions.
9. CANCELLATIONS AND RESCHEDULING
9.1. Cancellations by Velvoras
Velvoras reserves the right to cancel or reschedule any public (ticketed) event for any reason. In such cases, you will be notified by email or SMS at least 24 hours prior to the scheduled session start time.
If an event is cancelled by Velvoras, you will be offered one of the following options:
(a) A transfer to another upcoming session
(b) A credit note for the full value of your booking (valid for future use)
(c) A full refund (Processing Fees excluded unless required by law)
Force Majeure and Unforeseen Circumstances:
In the case of a Force Majeure event (e.g., government-mandated closure or natural disaster), you acknowledge that Velvoras is not liable for any loss or damage arising from cancellations or disruptions.
However, as a gesture of goodwill, we will offer one of the following:
(a) A transfer to another upcoming session
(b) A full credit for future use
Please note: Velvoras is not responsible for disruptions caused by third-party providers or suppliers (e.g., entertainers or vendors unable to attend).
9.2. Cancellations or Reschedules by Guests
(a) Public (Ticketed) Workshop Experiences
Bookings may be rescheduled three times without charge up to 3 days prior to the event start time.
For rescheduling within 3 days but no later than 48 hours before the event, a $25 non-refundable fee per transaction applies.
For changes made within 48 hours of the event, a $25 fee per ticket applies.
No-shows and late arrival by more than 10 minutes will forfeit the full booking amount. No reschedule, refund, or credit will be issued.
Add-ons such as food and beverages cannot be cancelled or rescheduled within 72 hours of the event. The full cost will be forfeited.
For bookings of 4 or more tickets, a $25 non-refundable fee per ticket applies to cancel or reschedule at any time.
(b) Flexible Protection Option:
If you purchased our flexible cancellation/reschedule add-on (the "Velvoras Guarantee"):
i. One free reschedule is allowed without fees.
ii. This does not apply once the event has started or after the scheduled time has passed.
iii. It is not applicable for private bookings. If purchased in error with a private booking, we are happy to refund the protection fee on request.
If rescheduling, you may choose the next available session or opt for a credit (minus applicable rebooking fees).
(c) Private Bookings
i. If the full payment has been made and more than 14 days' notice is given, we can reschedule your event to a mutually suitable date.
ii. Within 14 days, we are unable to reschedule or refund the booking. The full amount will be forfeited.
iii. Flexible protection products (the “Velvoras Guarantee”) do not apply to private bookings.
iv. No-shows and late arrival by more than 10 minutes will forfeit the full booking amount. No reschedule, refund, or credit will be issued.
10. REFUNDS AND EXCHANGES
10.1. Deposits
By paying a deposit for a booking, you acknowledge and agree that the deposit is non-refundable and non-transferable, regardless of whether you choose to proceed with the booking.
10.2. Event Fees
Event fees are non-refundable, except where expressly stated in these Terms, required by law, or at our sole discretion. These Terms do not alter or affect your statutory rights under consumer protection laws or any other relevant legislation.
You understand that you are not entitled to a refund if you change your mind, breach these Terms before or during the Event, or request that services be delivered in a manner contrary to our professional advice.
10.3. Refunds on In-Store Purchases
Please check the condition of the products while in-store. In-Store Pick-Up products are not eligible for return or refund once they have left our store. Each product is handmade, and hence will have imperfections due to nature and discrepancies from the product images on this website. Natural imperfections and effects are not reasons for return or refund. We do not offer return or refund due to change of mind.
11. VELVORAS GUARANTEE
The Velvoras Guarantee is an optional add-on available for purchase at a cost of $3.95 per ticket. By selecting the Velvoras Guarantee at the time of booking, you agree to the following terms:
11.1 Inclusions
(a) The Velvoras Guarantee permits a single reschedule of your booking at any time prior to the scheduled start time of the event, free of charge.
(b) The standard $25 rescheduling fee will be waived for the first change.
(c) Any subsequent changes will incur the standard rebooking fees.
(d) The Velvoras Guarantee must be purchased at the time of the original booking. It cannot be added retroactively.
11.2 Exclusions
(a) The Velvoras Guarantee does not apply to add-on purchases. Add-on orders cannot be cancelled or rescheduled within 72 hours of the session start time. In such cases, the cost will be forfeited.
(b) The Velvoras Guarantee is not applicable to private bookings.
(c) Reschedule requests will not be accepted after the event has commenced.
(d) The Velvoras Guarantee does not apply to Gift Card purchases. However, if it is mistakenly added to a Gift Card purchase, a refund for the Pinot Guarantee may be issued upon request.
(e) The Velvoras Guarantee does not cover cancellation fees under any circumstances.
12. COMPETITIONS, PROMOTIONS AND DISCOUNT CODES
We may from time to time run competitions through our Site and/or through our social media channels. Your participation in those competitions is subject to these Terms and any terms and conditions that are specific to each promotion or competition.
Velvoras reserves the right to amend, suspend, or withdraw any competition or promotion at any time without prior notice.
Where third-party brands, sponsors, or partners are involved, Velvoras is not responsible for their content, offers, or fulfilment of any obligations.
13. INFORMATION AND ADVICE
During our Events and on our Site, content, including digital products, blog articles, and other information will be disseminated that is of a general informational nature only.
This information is not intended to constitute or replace professional advice for individual or specific situations. We do not purport to be legal or medical practitioners, financial advisors or any other type of licensed professional and cannot be held liable for any reliance on the information we provide, either on our Site or through our products and/or services.
We do not accept responsibility for determining whether our products and/or services are appropriate for you. We reserve the right to deny service and refund the cost of that product and/or service for any reason, including where we believe that the product and/or service would be dangerous or not appropriate for you, or we believe that further professional advice should be sought.
Any reference to other products or services, programs, courses, processes or other information appearing on our Site does not constitute or imply our endorsement, sponsorship or recommendation in any way.
14. TESTIMONIALS
On our Site, we may present real-life examples of and insights into other customers’ and/or clients’ experiences with our products and/or services for illustration purposes only. Any results presented demonstrate to users what can be possible, but are not intended to represent or guarantee that any current or future users of our programs, courses, products and/or services will achieve the same or similar results.
Where you have provided testimonials (in any format), you acknowledge that we may use these along with reference to you on our Site and social media channels, or any other avenue, for promotional and other purposes at our discretion.
15. LINKS TO OTHER WEBSITES
During our Events or on our Site and social media channels may have links to other sites operated by third parties. Unless we expressly tell you otherwise, we do not in any way endorse, control or approve of, nor are we responsible for, the content on those websites. It’s up to you to decide if those websites and their content are suitable and appropriate for you. We also encourage you to review the terms and conditions and privacy policy of any third party sites.
16. PROHIBITED USE OF THIS SITE
In addition to any other prohibitions, you must not, under any circumstances, use the Site or its content:
(a) for any unlawful purpose;
(b) to solicit others to perform or participate in any unlawful acts;
(c) to violate any international, federal, or state regulations, rules, laws, or local ordinances;
(d) to attempt to change, remove, deface, hack or otherwise interfere with our Site or any material or content displayed on the Site;
(e) to hack into any aspect of the Site, corrupt data, or cause annoyance to other users;
(f) to infringe upon any other person’s proprietary rights;
(g) to send any unsolicited advertising or promotional material, commonly referred to as “spam”; or
(h) to attempt to affect the performance or functionality of any computer facilities of or accessed through our Site.
Eligibility and Lawful Use
By using our Site, products, or services, you represent that you are at least 18 years of age, or that you have obtained the consent of a parent or legal guardian.
You must not use our website, products, services, or Events for any illegal or unauthorised purpose, nor violate any applicable laws or regulations.
17. WARRANTIES AND DISCLAIMERS
By accessing the Velvoras website or participating in any of our events, you acknowledge and accept that you do so at your own risk.
No oral advice or written information provided by Velvoras, its affiliates, or any of their officers, directors, employees, agents, or service providers shall be interpreted as creating a warranty or legal obligation. You agree not to rely on any such advice or information.
Except as expressly stated in these Terms and to the maximum extent permitted by law, our website, events, products, and services are provided on an “as is” and “as available” basis. Velvoras makes no representations or warranties of any kind, express or implied, including but not limited to representations or warranties that:
(a) our services or website will be suitable, reliable, complete, secure, accurate, or fit for a particular purpose;
(b) access to our site or services will be uninterrupted, timely, or free from viruses, malware, or other harmful components; or
(c) communications, data, or content will be stored or transmitted without failure, loss, or corruption.
Nothing in these Terms is intended to exclude or modify any statutory rights which cannot lawfully be excluded or modified.
18. LIMITATION OF LIABILITY
To the fullest extent permitted by applicable law, Velvoras, its subsidiaries, and their respective shareholders, directors, officers, employees, agents, and licensors shall not be liable for any of the following:
(a) Content, advertising, sponsorships, or other materials provided by third parties during any Event;
(b) Event cancellations, rescheduling, or modifications required due to unforeseen or external circumstances;
(c) Misrepresentations or inaccurate information supplied by third-party vendors, sponsors, or other Event participants;
(d) Any loss or damage of any kind, whether direct or indirect, actual or anticipated, present or future, including (but not limited to) loss of use, data, income, profit, business opportunity, or reputation; damage to property; claims by third parties; or losses arising from:
i. your attendance or participation in any of our Events;
ii. your use of, or inability to use, our website or services;
iii. service interruptions or outages;
iv. viruses or other harmful components; or
v. reliance on content that is inaccurate, incomplete, or outdated.
Nothing in these Terms limits or excludes any rights or remedies you may have under the Australian Consumer Law (Schedule 2 of the Competition and Consumer Act 2010). Where our liability cannot be excluded but may be limited, it is limited to the extent permitted by law.
19. INDEMNITY
You agree to indemnify, defend, and hold harmless Velvoras, its affiliates, officers, directors, employees, agents, and licensors from and against any claims, liabilities, damages, losses, costs, or expenses (including legal fees) arising out of or related to
(a) your use of the Velvoras website or participation in any Event;
(b) your breach of these Terms or any applicable laws or regulations;
(c) any negligent or wrongful acts or omissions by you; or
(d) any third-party claims resulting from your actions or conduct at or related to our Events.
20. FORCE MAJEURE
Velvoras will not be held liable or responsible for any delay, failure, or cancellation of Events, services, or obligations caused by circumstances beyond our reasonable control, including but not limited to:
(a) natural disasters, extreme weather, or acts of God;
(b) government restrictions or regulations;
(c) pandemics or epidemics;
(d) strikes, labor disputes, or industrial actions;
(e) technical failures or interruptions in telecommunications or internet services; or
(f) any other unforeseen events or circumstances outside our control.
In such cases, Velvoras reserves the right to postpone, reschedule, or cancel Events without liability.
21. BREACH AND TERMINATION
The agreement formed between you and Velvoras through your use of our website may be terminated under the following circumstances:
(a) If you breach any provision of these Terms; or
(b) At any time by Velvoras, without prior notice.
Upon termination, all disclaimers and limitations of liability will continue to apply, and you will no longer be permitted to access or use the website.
22. COMPLAINTS
Velvoras is dedicated to ensuring your satisfaction and enjoyment of our Events. If you have any concerns or are dissatisfied in any way, please contact us at enquiries@velvoras.com.au with the following information:
(a) Your full name;
(b) The email address used to register for the Event;
(c) A detailed description of your concern or complaint;
(d) What you would like us to do to resolve the issue; and
(e) Copies of any relevant correspondence or documentation.
We will acknowledge receipt of your complaint within 5 business days and aim to resolve the matter within 14 business days. If we require additional time or are unable to resolve the complaint within this period, we will provide you with an explanation.
23. NON-DISPARAGEMENT
Without limiting either party’s rights, each party agrees not to disparage the other or provide negative feedback in a public forum (such as social media or an online review platform) at any time during or following our Events. Where one party is dissatisfied, the issue must be dealt with by contacting the other party and discussing the issue in good faith and/or via arbitration or mediation as set out above under “COMPLAINTS”.
24. SEVERABILITY
If any term or provision of these Terms is held by a court of competent jurisdiction to be contrary to law, such provision will be changed and interpreted so as to best accomplish the objectives of the original provision to the fullest extent allowed by law. The remaining provisions of these Terms will remain in full force and effect.
25. CEASING OR EXCLUDING ACCESS TO OUR WEBSITE OR EVENTS
We have the right to discontinue our Site or Events. If we decide to do this, it can be at any time and may be without notice to you. We may also exclude any person from using our Site or attending future Events at any time and at our sole discretion. We will not be responsible for any liability you may suffer arising from or in connection with any such discontinuance or exclusion.
26. ASSIGNMENT
We are permitted to assign, transfer and subcontract our rights and/or obligations under these Terms without any notification or consent to you. However, you are not permitted to assign, transfer or subcontract your rights and/or obligations under these Terms.
27. ENTIRE AGREEMENT
These Terms (together with our Privacy Policy, Conditions of Entry, Additional Terms and disclaimers) constitute the entire understanding and agreement between us and you in relation to your use of our Site and access to our Studios and supersede all previous communications, negotiations, and agreements, whether oral, written, or electronic, with respect to our Site and your use of our Site.
28. ELECTRONIC COMMUNICATIONS AND ELECTRONIC SIGNATURES
You acknowledge and agree that you will be bound by any affirmation, acceptance or agreement that is transmitted through our Site, including but not limited to any consent you provide to receive communications from us. You further acknowledge and agree that when you click on or tick “I agree”, “I consent”, or other similarly worded click or tick options by electronic means, using an electronic device such as your mobile phone, tablet, desktop, laptop or any other device capable of allowing you to click or tick, your agreement and/or consent will be legally binding and enforceable and will be deemed to be as effective as if you had written your signature by hand.
29. GOVERNING LAW AND JURISDICTION
All Terms shall be construed in accordance with and governed in all respects by the laws of Australia. In relation to any dispute, we ask that you contact us in the first instance so that both parties can, acting in good faith, resolve the dispute to our mutual satisfaction as quickly and cost-effectively as possible. Where a dispute cannot be resolved, you agree to submit to the exclusive jurisdiction of the courts of Victoria, Australia.
WEBSITE AVAILABILITY AND TECHNICAL LIMITATIONS
We do not guarantee, represent or warrant that your use of our website, booking systems, or online services will be uninterrupted, timely, secure, or error-free.
From time to time, we may suspend, restrict, or remove access to parts of our website without notice, including for maintenance or system upgrades.
Velvoras shall not be liable for any loss or damage arising from the unavailability, interruption, or malfunction of the website or related systems.
THIRD-PARTY PLATFORMS AND TOOLS
We may provide you with access to third-party tools or platforms over which we neither monitor nor have any control.
You acknowledge and agree that such tools are provided “as is” and “as available”, without warranties, representations, or conditions of any kind.
Velvoras shall have no liability whatsoever arising from or relating to your use of any third-party platforms, systems, or tools, including payment processors or booking services.