Return and Refund Policy
Once your order has been confirmed, we are unable to amend or cancel it. Please carefully review your order before finalizing your purchase.
Once your order has been confirmed, we are unable to amend or cancel it. Please carefully review your order before finalizing your purchase.
Unfortunately, Click and Collect orders cannot be amended or canceled once they have been placed. Please ensure that all details are correct before completing your order.
Unfortunately, Click and Collect orders cannot be amended or canceled once they have been placed. Please ensure that all details are correct before completing your order.
Delivered Products
If there are issues (faulty or damaged) with the products delivered to you, please contact us.
In-Store Pick-Up
Please check the condition of the products while in-store. In-Store Pick-Up products are not eligible for return or refund once they have left our store.
Natural Imperfections & Effects
Each product is handmade, and hence will have imperfections due to nature and discrepancies from the product images on this website. Frosting and wet spots are natural effects of soy wax candles. Natural imperfections and effects are not reasons for return or refund.
Change of Mind
We do not offer return or refund due to change of mind.
Delivered Products
If there are issues (faulty or damaged) with the products delivered to you, please contact us.
In-Store Pick-Up
Please check the condition of the products while in-store. In-Store Pick-Up products are not eligible for return or refund once they have left our store.
Natural Imperfections & Effects
Each product is handmade, and hence will have imperfections due to nature and discrepancies from the product images on this website. Frosting and wet spots are natural effects of soy wax candles. Natural imperfections and effects are not reasons for return or refund.
Change of Mind
We do not offer return or refund due to change of mind.
Events & Workshops
All workshop bookings are non-refundable. We do not provide refunds for change of mind, scheduling conflicts, or personal circumstances. Customers may reschedule their booking to an available workshop date, provided at least 48 hours’ notice is given before the original session.
All workshop bookings are non-refundable. We do not provide refunds for change of mind, scheduling conflicts, or personal circumstances. Customers may reschedule their booking to an available workshop date, provided at least 48 hours’ notice is given before the original session.
Still need assistance?
If you have any questions or need further help, our customer service team is here for you! Feel free to reach out to us.
We’ll be happy to assist you with anything you need!